The TotalView WebStation programmes is developed by IEX Corporation, a sub-division of NICE Systems Ltd. The programme has been designed to give call centre agents and supervisors access to work schedules and work targets throug...

Training online is a worthwhile way of learning although it does call some self discipline and self management techniques. Once you are sure of the commitment to this mode of study you can proceed to begin to learn from the comf...

Calling all inbound and outbound RFQ's, if your organization requires call center services, or telemarketing services the ProStar network will fit into your business plan quite well. Having been developed in 2001, it consists of...

This software is amongst the best on the market today. On Demand is an aggregation of software that will enhance you business and give you complete satisfaction and control over your business organization. This package offers Pr...

This software package will give you a focused platform on which to assist you to build your business in your interaction centre. It will successfully help you to plan and also forecast your schedules and become much more profici...

Buying mortgage leads can be frustrating and sometimes fruitless, as you may discover that on using these leads they are not very fresh at all. This leads to down time and negative time management, as they will only end up disap...

The latest product to hit the market is the Preview Dialer; this system makes making calls to customers so much easier and with far more efficiency. Simply select and click on a phone number in the list and place the call. You c...