Getting a maid can be practical. With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores it's only sensible to hire a maid. However, it's not safe to simply pick any maid at randmon. You have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Consider these important points before you choose a Singapore maid angency to help you out:
It is important to make sure that the maid agency you choose is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust). Check its license number and accreditation certificate.
Presently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are probably accredited by the Association of Employment Agencies.
Licenses are issued by The Singapore Ministry of Manpower to agencies after a strict evaluation of their business practices. The director of the agency is required to attend and pass the Certificate of Employment Agency course that spans for three months in the Singapore Polytechnic.
Accreditation is also given by The Consumers Association of Singapore for Good Business Practices to agencies and businesses that are dedicated to maintaining a superior business practice.
Look for an agency that conducts surveys and asks for feedback and reactions from its clients. This means that the agency is focused on giving quality customer service and developing their resources, and is more likely to assist you better.
A 365-day guarantee from the agency typically means that in a period of one year, should you realize that the maid does not fit your household or for any other reason, you can get a replacement free of charge.
Some agencies give three months, half a year, or even 400 days. This guarantee is very important since it will save you money and time to replace the maid.
The agency should have a family satisfaction program and a helpful customer care team.
A troubled maid, like any other human being, changes and has her own personal issues. If these issues get in the way of her job, you can call the agency and have them counsel the maid. If this still does not work out, you can then ask for a replacement.
To ensure that you and the maid you choose are compatible, see if the Singapore maid agency has a Match-Point System.
The Match-Point System was formulated to match the right maid to the employer. This is based on the experience, character, needs, and skills that the employer needs and the employee has.
Check the servies that the maid agency offers to its employess and customers. Common services include the following:
- Air tickets booking and purchasing
- Embassy endorsement
- Medical check-up for the helper
- Passport and work permit renewal
- Orientation for employment as a helper in Singapore
- Overseas helper recruitment
- Repatriation of maids
- Training in care for children, the elderly, the disabled, and the sick
- Training in cleaning, cooking
- Training in spoken English
- Work permit cancellation
- Workshops
If you are unsatisfied with the maid that you chose, you will also find that replacing or going back to the agency is another hassle. Therefore, to minimize the possibility of this happening, choose the right Singapore maid agency to assist you.
Home Products on our marketplace