This is not just a story, it is a true story. It is not just a story, it's a set of instructions that can awaken your amazing sales potential.
The last thing I wanted to do was to be a sales manager, because I loved to sell using my system of "The Magic of Numbers and Statistics in Sales." Teaching it to others would not be easy because other salespeople consider my system a fantasy.
I went out to Newark, Ohio to rebuild a small office. The office had never really taken off as there had been a lot of problems there. The previous sales manager had deemed that Newark was uncapable of making any sales.
The Newark sales manager's negative thoughts were so strong that everyone in the office believed there was no way to make sales in the city. I had been told to shut down the office but I persuaded senior management to let me try to rehabilitate the office, rather than shutting it down.
The office's future hung by a thread. The salespeople had doubt firmly planted in their minds. This doubt would have to be dealt with or Newark would be doomed.
But in my heart I knew that the people in Newark were the same as people in Columbus as the people in Dayton as the people in Cincinnati and everywhere else we had opened up offices. I knew that Newark would produce sales.
Our system had been successful everywhere, all we needed to change in Newark was the attitude.
Immediately I let everyone go. I told them that they were correct, this city would not produce sales, and they might as well go find work elsewhere. I knew that in their frame of mind it was an uphill battle and I was better off starting with a new crew.
One young saleslady that had been employed at this office begged to stay. She claimed to enjoy her work.
I warned her that I expected a lot more than the previous manager. I told her that she would be responsible for three times the amount of the previous quota.
She told me she was willing to do that, but with tears in her eyes she told me she didn't know how to do it.
Standing before me was a woman who was clearly open to learning a new way. I had no doubt she could do it with the methods I could provide.
I showed her exactly how she needed to follow the system step by step and how that would lead to making her quota. I revealed to her every single thing that needed to be done to make sales.
"Sales, " I told her, "is more than just being physically present at the workplace. You must work while you're at work. If you believe while you're dialing that the people you are calling want what you have, if you are kind, if you are sincere, this will come through perfectly on the phone and the feeling you have about the products and services will influence your contacts positively."
I showed her how to determine the number of sales she could count on per number of prospects contacted by keeping track of her results by percentages,. . After keeping track for a while, she would see that, say if she started out making one sale for every 10 prospects she contacted that she now will know she needs to make ten presentations to count on one sale.
I showed her that to make her quota of 1500 dollars per week, that she would have to do a certain amount of presentations each week in order to get a certain amount sales.
It seemed amazing to her, but after her first week when she actually hit her goal, it started to become possible to her. The second, third, and fourth, week it became almost gospel. She believed that her certain amount presentations would create a certain amount of income.
And then I showed her how to increase her income by increasing her ratio of sales from yes's to nos, and to increase her belief level, and her consistency.
As I mentored that determined young lady, I hired more salespeople, and I taught them all the same system. Eventually we had a core crew of five people plus myself, and it was a very good crew. Quotas were not a problem, everyone was making quota with the system, it was a very productive, profitable team.
Over time two salespeople from the old crew had come back to me and I allowed them to come back one at a time, and I taught them the new way. At this point I had a blended crew, some new members, and some members from the old sales team. Everyone used the new system, everyone was successful with it. But the greatest challenge was yet to come.
We had only been able to turn the sales people from the old crew around by changing their thoughts, because we showed them that Newark was a place you could make sales. They could see it, and when they believed it, they made sales.
It was afternoon and I pulled out of the drawer the same sheets of numbers that had been used by the previous manager. They still held bookmarks of the unfinished area and notes about who had said no, who was not home, etc..
When the old crew saw me pull out the numbers, a chill shot across their face. They asked, we're not going to dial those are we? I said yes we are. These are wonderful numbers we are going to do great with them.
They told me, we have dialed those before, and they did not work. Those are the meanest people we ever called, they slam the phone on us, they will not talk twelve even fifteen to us. If we make a sale they are never home when we try to deliver.
"You know" I explained "that you have been setting records over every other office in the company. You are now a powerful crew. You are some of the best salespeople in this company.
At this time the company was covering three states, so it was quite an accomplishment for this crew. I looked at them and I told them you have the ability to call the same people on this list that told you no before, but this time they will say yes. The reason you'll do this this time, is that now you believe, now you have a different attitude, now you have new sales skills, now you know you have something to offer that is good and that these people want it. They said "we will try." But I knew I had a problem.
So we started dialing. I did everything I could keep the room cheery, I made a pot of gourmet coffee, the aroma would fill the room. I brought in some doughnuts, I tried to make a few jokes. However at five o'clock we did not even have one sale.
I had never left at the end of the work day without having made at least $700 in sales. .I had made a promise to my supervisor to never leave at the end of the day without at least $700 in sales. But all day my team had been calling, and the day was winding down. Normally we did $1200 or more per day in sales. I wasn't worried yet, even though we had made no progress.Certainly my people together could sell at least $700 in sales in only one hour if they put their skills to work.
7 o'clock rolled around and we only had two hours of dialing time left. I stopped my crew. They were very despondent. The fear and negative thoughts that had been part of their life from the old manager had taken control of them again. It was almost as if the negative thoughts magically left the paper into their hands and went up to their brains.
I reminded them that their success came from the changes they made in their beliefs and attitudes. It was not about the numbers,a nd it wasn't about the management. I simply pointed out to them their own innate sales skills, and showed them ways to help them put that drive into action. Success had come from skills they had already demonstrated, they could still take these numbers, and numbers, and make sales. I knew that.
We tried on again. They started to whine, they started to talk negatively. I knew I was losing my crew. By 8:30 I had had enough. We only had 30 minutes left and we had no sales.
I stopped my crew. I told them, "I have made a promise never to turn in less than 700 dollars for one days sales to my boss". We have 30 minutes left to keep this promise. I have listened to your complaints and negative comments and whining all day.
I know that you are the best crew I have ever had, and probably one of the best I will ever have. But you have let me down.Now that is fine, because I have let people down also. But mostly I am concerned that you have let yourselves down. You have let this poison of negative thought infect you, and I have to show you that it is only yourself stopping you. It is not the people we are dialing.
They knew I was angry when I asked them to give me the very worst sheet of numbers in the room. They agreed with little delay on a specific sheet on numbers. I took it, and I announced that we would make that $700 today if I had to do it all myself. I told them to get the drivers ready to deliver product and pick up checks. I warned them that we were going to be very busy in a short while.
I chose two of my sales people to listen to me on the phone and write down orders as they heard me make them, because I knew I would not have time to write down these sales, so they would have to listen closely because I would not repeat myself. In order to make my quota in less than half an hour I'd have to make 20 sales in about 20 minutes.There was only time for yes's. For my plan to work, everyone had to say yes. And I knew, with my belief, that no one could say no to me. If I was sincere, if I believed I was doing the right thing and doing something good for someone, I could do it. No one would say no.
So I sold the first call. Then I sold second person I talked to, and I sold the third person I talked to. I was doing it! Every call was a yes! I was truly at the top of my game! I was showing them they could control it. I was proving to my people that they could choose not to allow any negative beliefs in their minds to stop their sales.
When the time clock told us the working day was over and I was down to what my people told me were the "worst of the worst" numbers, I made the seven hundred dollars of quota I told them I would make. The drivers who had been made ready successfull delivered product and collected the checks. My sales team was floored. They had seen it with their own eyes.Now they knew I would never, ever accept "bad numbers" as an excuse for lack of sales.
That was just the beginning. Now they knew that success was up to them. My sales team outsold other offices with 3 to 4 times the numbers of sales staff. The local district gave us what they considered the worst sales territory, and we turned that around to have our highest sales figures ever.
The rest of the company was satisfied with 5 sales out of each 100 contacts. But in our office at least half of everyone we talked to became a sale. That's one out of two.
50% of everyone we talked to said yes. The company average was 5%. My best average as a saleperson before I started managing was 33%. But now my crew was doing better than I had done.These numbers were so fantastic that no one else would believe us. But my crew believed because they were doing it.
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