You need to automate everything if you want to be successful in measuring customer satisfaction. Surveying your customers is a great way of measuring customer satisfaction but if they take too much time away from other important work, it will fall by the wayside. Automate both your requests for completing the survey and your collec... Read more
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As a business owner, you know how important goals are to both your personal and career development. Without goals, there is no plan to help you get from where you are to where you want to be.
Your employees need goals, as well. As their leader, you can help them realize how powerful goals can be and help them plan out their own goals. This will also help your business. As your employees reach their goals and improve their selves, your business will also improve. Start your employees with a large goal, something like where do they see themselves in ten years. Inspire them to think big. Maybe even owning their own business or having a top management position might be their goal. Get them to break this down into a shorter 5 year goal. What would they like to learn between now and the next 5 years to help them reach their long term goal? From 5 years, the employees can break the goal down into a 3 year goal. They can then shorten it to 1 year and even further to 6 months if they wish. When your employees share their goals with you, take note of things you may be able to help them with. For instance, if one of your employees wants to learn how to build websites, you may be able to teach them some basic web design. They may be willing to take over your website maintenance. Your employee will receive valuable experience that can help them reach their goal and you will be able to free up some of your time. Some of your employees will set goals beyond your business. It may be beneficial for you to stay in contact with them as they could become a possible business contact for you someday. Since you already know each other's work styles, you will be able to form an easy partnership. Even though this person may no longer be your employee, you can still benefit from their knowledge and skills. Of course, not every employee will want to have their own business. Some of your employees will be happy to stay on as part of your team for many years to come. Encouraging them to set goals and accomplish things along the way will keep your employee motivated and energized. When your employees learn new skills and take on more tasks your business will also grow and prosper. Your team will be able to come together and think of ways to add to your business that would not be possible if you didn't take the time to encourage your employees to create goals.
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